Returns and refunds
We accept return requests within 30 days after delivery. To start a return, email rosefarms24@gmail.com with your order number and the item you want to return. Please wait for return instructions before mailing an item; our suppliers ship from different locations.
To qualify, an item must be unused, in its original condition, and returned with its original packaging and accessories. We may ask for photos to review a request. Items marked final sale before purchase cannot be returned for a change of mind. Your rights under applicable law still apply.
If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and photos. We will arrange a replacement or refund as appropriate, including return shipping when we made an error.
For an approved change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refunded unless required by law or the return is due to our error. We do not charge a restocking fee. Once the return is received and inspected, we will notify you of the decision and issue any approved refund to the original payment method. Your payment provider determines when the credit appears.
To cancel an order before shipment, contact us as soon as possible. If it has already shipped, the return process above applies. If we cannot fulfill an order, we will cancel it and refund the unfulfilled item and any applicable shipping charge.